At my current organization, when we first started our AI journey in Customer Care, it wasn’t about chasing the latest trend. It was about creating something that actually made a difference — for our associates, for our homeowners, and for the business. The north star was simple: How can AI help people do their jobs better, faster, and with more impact, without losing the human element? That question became the foundation for what I now call the VALUE Framework , a simple play

Navigating the New Frontier: The Product Manager's Journey in the Age of AI Introduction: A Role in Transition There’s long been a...

Why Reading Between the Lines Matters One of the most important and underrated skills you can develop in corporate America and in life is...

Growth and Change Are Always Options One of the biggest lessons I've learned, both in my career and my personal life, is that you can...

Throughout my career in tech and product, I've often felt frustrated by how much of the innovative work my teams create stays hidden...